Privacy Policy
Our commitment to protect your privacy
Warburton Estate Agents seeks to provide the best possible service to its clients by providing the best possible experience along your real estate journey.
We understand that any personal information we collect about you will only be used for the purposes indicated in our policy. It is important to us that you are confident that any personal information we collect from you or is received by us will be treated with appropriate respect ensuring protection of your personal information.
Our commitment in respect of personal information is to abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.
Personal Information
When we refer to personal information we mean information from which your identity is apparent. This information may include information or an opinion about you, from which your identity can reasonably be ascertained.
Why we collect your Personal Information
We collect and receive personal information from our clients in order to conduct our business, which includes all aspects of real estate and which means dealing with prospective and current tenants, landlords, buyers, vendors. From time to time we may offer other products and services.
To enable us to maintain a successful business relationship with you, we may disclose your personal information to other organisations that provide products or services used or marketed by us.
How do we collect Personal information?
Where reasonable and practical we will collect your personal information only directly from you.
To whom will we disclose your Personal information?
Where possible, we will inform you, at or before the time of collecting your personal information, the types of organisations to which we intend to disclose your personal information.
Prior to disclosing any of your personal information to another organisation, we will take all reasonable steps to satisfy ourselves that:
The organisation has a commitment to protecting your personal information at least equal to our commitment; and
You have consented to us doing so.
Sometimes we are required or authorised by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court or Tribunal in response to a request or subpoena. Or to the Australian Taxation Office.
Direct marketing
From time to time we may use your personal information to provide you with current information about Warburton Estate Agents and the rest estate market, our community and local area, changes to our organisation, or new products and services being offered by us or any company we are associated with.
If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our office at welcome@warburtonre.com.au. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating your Personal information
It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any or your personal information has changed.
If you wish to make any changes to your personal information we hold about you is accurate and up to date. We will generally rely on you to assist us by informing us if the information we hold about you is inaccurate or incomplete.
Access to your Personal information
We will provide you with access to the personal information we hold about you. You may request access to any of the personal information we hold about you at any time.
To access personal information that we hold about you, use the contact details on our Contact page.
Denied access to Personal information
There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious.
An explanation will be provided to you, if we deny you access to your personal information held by us.
Business without identifying you
In most circumstances it will be necessary for us to identify you in order to successfully do business with you. However, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information. Such a situation would be where you make general real estate enquiries.
Where sensitive information is collected, stored, used or transferred about you, we will only use this information if you have given consent for us to do so, or in the exercise or defence of a legal claim. Sensitive information is information relating your racial or ethnic origin, political persuasion, memberships in trade or professional association or trade unions, sexual preferences, criminal record or health.
How safe and secure is your Personal information?
We will take reasonable steps to protect your personal information by storing it in a secure environment. When the statutory records storage period expires and the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or have any identifying information permanently removed.
We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
Changes to our Privacy Policy
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as are the law and marketplace practices. As a consequence we many change this Privacy Policy from time to time or as the need arises.
